According to their annual report available on their website, in the last fiscal year-ending, SBC spent over two-and-a-half billion dollars on advertising. Verizon's annual report shows just over two billion.
Many corporations will never see such income amounts in their entire lifetimes, let alone advertising budgets and this begs the question if a telecom carrier can spend a fortune on advertising, why can't they invest a fraction of that amount to ensure accurate billing to their customers? Because of billing inaccuracies, customers are forced to implement their own call accounting solutions.
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Billing errors can be rapidly found and corrected through a real-time web-accessible interface. Calls can be rated against contract usage rates, costs can be allocated to the correct user department, and reporting can be automatically and quickly generated in relation to traffic, fraud, and analysis.
Some companies track telephone call activity generated by any type and any number of PBXs from call record source to assignment of accountability. It analyzes call activity for an entire enterprise from a single web-enabled centralized system. All information is collected in real-time and is immediately available for viewing and reporting essential support for call accounting throughout the enterprise.
Telecom billing errors also place corporations in danger of non-compliance with the Sarbanes-Oxley Act, which requires companies to be fully accurate when reporting operating expenses. So companies, not being able to rely on carrier bills to accurately account for their phone usage, are forced to find cost-effective call accounting software solutions.